Complex application landscape
Company data is scattered over several different systems and file servers. As a result, separate information islands exist throughout the organization. Due to these islands, business knowledge is spread and efficient collaboration is affected.
Systems are not in sync
The current systems and applications are not tuned in to each other. Different systems are speaking different languages. This means that information is not always up to date for everyone at any time and it creates bottlenecks in company process.
Limited access to information
Only a limited number of key-users in the organization actually knows how to access data that is stored in these usually complex applications. This means that other knowledge workers are dependent on these application experts to retrieve the information they need.
Many e-mails and phone calls are needed in order to have access to the right information. Because knowledge workers need to pull information from different sources and colleagues, the decision-making process becomes slow. This affects the agility of your organization and affects growth.
Core duties are prevented
Because data is not in sync throughout the organization, too many human errors occur while re-entering data. Information workers need to update, process and adjust the data manually. This affects the quality of information and it takes time away from core duties that are more important for company operations.
Lack of realtime reporting
Reports on production, services, maintenance, finance and sales are crucial for having a clear view on your company performance. The problem is that it often takes a lot of time to create these reports because data is pulled manually from several sources. Consequently, the reports contain inaccurate and outdated information.
Disconnected from stakeholders
Customers need to be informed about their orders and at the same time it is important for you to have insight in your suppliers’ stock. But because your organization is not integrated with its main stakeholders, information processing is slow. As a result, you risk losing customers and the quality and speed of your production process is affected.
The solutions that we provide
Realtime digital workspace
We create digital workspaces in which knowledge workers have realtime access to all relevant data which is coming from several underlying data sources. Because it is no longer necessary to fetch data in separate islands, decision-making becomes much faster. Moreover, the workspace not only contains structured data (e.g. ERP) bot also the right documents.
Pushing realtime integrated data to knowledge workers across all key departments, such as production, purchase, accounting, HR and sales, allows people to focus on their functional expertise again. By leveraging their core competences, they are able to guide company processes in the right direction.
Connected shop floor
Information coming from several sources (e.g. CRM, ERP, MES) is provided in realtime to production operators via dashboards or interactive portals. Operators now have access to all relevant data without needing any knowledge of the underlying data sources. This improves both speed and quality of the production process and planning.
By using sensors and integrating your machines with your ERP application, we are able to initiate service orders as soon as a machine tells us that it might have a problem. This allows you to replace planned maintenance with predictive maintenance. This ensures that the production process does not need to be interrupted unnecessarily.
Improved customer relations
Give your customers direct access to their order status and the products or services that you are offering. Via secured portals they can check this information at all times. This allows you to respond quick to your customers’ demand. Moreover, this will highly improve your customer relations.
Connected supply chain
By giving your suppliers access to information that reflects your demand, they will be able to respond faster and you will be helped out quicker. As a result, your processes (e.g. production) can be fastened and in the end your customer will be serviced faster as well.