Information-sharing between entities
With a broad range of government services and institutions, there also exists a wide range of systems and databases that are disconnected from each other. Consequently, data is scattered over several sources. This makes it very difficult to map all this correctly and a clear view on the information landscape is lacking. This makes it difficult to share information between government entities.
Information-sharing with citizens
Due to the lack of an integrated information landscape, information-sharing with citizens is often exhaustive. For every type of request, a different government service is responsible. Each service works with different databases. Consequently, citizens need to pass several ‘counters’ in order to obtain the requested information.
Many, many documents
As a result of an immense amount of personal folders, documents (duplicates, different versions), photos, etc., there is an enormous proliferation of information in file servers that needs to be managed. Furthermore, there are often still many paper documents to be processed. As a consequence, it is often a hard time finding the right document. There is need for a single version of the truth.
Access to information
Only a limited number of people in the organization knows how to access data that is stored in these usually complex applications. Knowledge workers are dependent on these application experts to retrieve the information they need. This slows down operational processes.
Government institutions experience the burden to securely share personal information that is often highly sensitive. Moreover, increased compliance standards and new privacy legislation like GDPR demand secure and transparent information management.
Slow government services
Many e-mails and phone calls are needed in order to have access to the right information. Because knowledge workers need to pull information from different sources, the decision-making process slows down. Consequently, government services are still too exhaustive.
Data needs to be re-inserted multiple times in different systems and spreadsheets, which affects the efficiency of administration in terms of time and effort. Knowledge workers spend too much time processing data in stead of working with relevant information.
Archiving vs process management
In order to become digitally sustainable, governments need to get a full grip on their process information , their archiving and their document management. The problem is that external IT providers usually offer incomplete solutions that only tackle a specific part. There is need for an integrated solution that respects the demands and rules of each separate domain.
Do you recognize some of these challenges in your organization?
The solutions that we provide
Ometa is able to disclose and integrate all kinds of legacy IT systems and databases on which (local) governments often still rely. Data is then made accessible for knowledge workers in realtime. Moreover, we offer full tracing and logging options to improve quality of data processing.
Ometa enables governments to work with open data protocols and standards. This enables government entities to create uniform platforms for efficient informating sharing between government entities and between entities and civilians.
Dynamic Case Management
Citizens’ personal dossiers often pass several government entities and states such as request, in treatment, approved and declined. Ometa offers workflow features in which the appropriate civil administrators or departments are invited to work on a file at the time when this becomes relevant. This guarantees a clarified completion of dossiers.
As a result of privacy legislation like GDPR, external parties that are involved in processing personal data have to comply with these new laws as well. Ometa always provides the appropriate security measures and we do not store any data. This makes Ometa the perfect platform for dealing with sensitive government and personal information.